TONEXERA IMMIGRATION

Three AI assistants. A clear role for each in your immigration office.

Amélie reconnects with your prospects. Ava welcomes new inquiries. Zoé gathers documents and prepares files. Your team gets the context it needs to advise clients and move their applications forward.

Calls · Appointments · Documents · File preparation · Review by your team

Your AI team

Who does what, in practice?

From the first conversation to a file ready for review, each assistant handles a specific part of your administrative work.

01 · Outbound calls and reactivation

Amélie

People asked for information, but the follow-up stopped? Amélie calls the contacts your office provides to check where their plans stand and offer the next step.

Amélie

She follows up on conversations your team has not had time to revisit.

When she steps in : You provide contacts from your CRM or a CSV file, with an approved goal and calling script.

Her day-to-day work

  1. 1
    Prepare the contacts

    She imports the list, cleans the data and removes duplicates to organize the calls.

  2. 2
    Reconnect

    She explains the reason for calling, follows your office’s script and schedules further attempts when there is no answer.

  3. 3
    Understand the current need

    She asks the planned questions about need, interest and urgency, identifying interested contacts and people to call back.

  4. 4
    Arrange the next step

    She books an appointment, records a callback request or passes the conversation to a member of your team.

An example in your office

Someone asked about a work permit but never booked a consultation. Amélie calls them from your approved list, checks whether their plans are still current and offers an appointment if they want to proceed.

What your team receives

The call outcome, level of interest, a CRM summary and a clear next action: appointment, callback or transfer.

The handoff to your team : You choose the contacts, messages and campaign rules. Amélie works with lists you provide or approve; she does not automatically generate prospect lists.

View pricing — Amélie
02 · Reception and inbound inquiries

Ava

Calls and messages keep coming while you are in consultations. Ava handles new inquiries, gathers useful information and directs each person to the right next step.

Ava

She welcomes the client and prepares the right first appointment.

When she steps in : Someone calls, submits a form or writes through a connected channel: email or WhatsApp, depending on your setup.

Her day-to-day work

  1. 1
    Welcome the inquiry

    She follows your office’s instructions and shares approved information about your services and how you work.

  2. 2
    Gather context

    She asks the planned questions to identify the request, contact details and urgency without deciding the client’s eligibility.

  3. 3
    Guide the person

    She books a consultation, sends the pre-consultation form or transfers the inquiry to your team according to your rules.

  4. 4
    Prepare the follow-up

    She records the summary and useful information in your CRM and triggers reminders included in the configured process.

An example in your office

A new client calls about permanent residence. Ava collects their request, books an available time and sends the pre-consultation form. Your team starts the conversation with the context already gathered.

What your team receives

A structured inquiry, contact details, the reason for contact, a conversation summary and an identified appointment or transfer.

The handoff to your team : Your team defines approved answers and situations to transfer. Immigration advice, file assessment and decisions remain with your professionals.

View pricing — Ava
03 · Documents and file preparation

Zoé

Incomplete questionnaires, scattered documents and information to re-enter: Zoé organizes collection and preparation so your team can focus on reviewing the file.

Zoé

She turns answers and documents into a file ready for review.

When she steps in : Your office starts collection for a file and configures the information, documents and supported forms to prepare.

Her day-to-day work

  1. 1
    Gather information

    She guides the client through an intake questionnaire and brings uploaded documents together with the list of required items.

  2. 2
    Read and organize documents

    She extracts document data and organizes it with the client’s answers to prepare the review work.

  3. 3
    Identify missing items

    She detects missing information and runs configured follow-ups. Cross-document checks depend on the level of automation selected.

  4. 4
    Prepare forms

    She prefills currently supported IRCC PDFs and presents the file in the professional review workspace.

An example in your office

For a work permit file, the client has completed their questionnaire but one document is missing. Zoé flags it, runs the planned follow-up and organizes received information to prepare supported PDFs for checking.

What your team receives

Organized answers and documents, extracted information, missing items flagged and supported PDFs prepared for your review.

The handoff to your team : The professional checks, corrects, advises, signs and submits. Supported PDF prefilling is available; the extension for non-PDF online IRCC forms is still in development.

View pricing — Zoé

One inquiry. Clear handoffs.

An example journey to adapt to your office. A new client can start directly with Ava; a renewed conversation can begin with Amélie.

  1. 1

    Amélie reconnects

    A prospect on your list confirms they want to continue with their plans.

  2. 2

    Ava prepares the intake

    The inquiry is qualified and a consultation is arranged with the relevant context.

  3. 3

    Zoé prepares the file

    After your approval, answers and documents are collected for review.

  4. 4

    Your team makes the decision

    You assess the file, advise the client, validate documents and perform the submission.

Administrative work moves forward. Expertise stays in your office.

You define the questions, approved answers, tool access and review points. The assistants prepare the work; your team keeps the professional relationship and the final say.

You can start with one assistant. Channels, integrations, handoffs and advanced features are confirmed with you based on your office’s tools and configuration.

FAQ

Frequently asked questions

Amélie makes outbound calls to contacts provided or approved by your office. Ava welcomes people who contact you. Both can prepare a next step, but they work at different points in the journey.

Demo

See how Tonexera can work in your firm.

During a 30-minute demo, we review your calls, forms, documents, CRM and the tasks you want to automate.

30 minutes · No purchase required

Pick your slot